Barnet Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnet Carpet Cleaners provides cleaning services to domestic and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the individual, company or organisation booking or receiving services from Barnet Carpet Cleaners.
Company, we, us or our means Barnet Carpet Cleaners.
Services means any carpet, upholstery, rug, hard floor or other cleaning or related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any cleaner or operative engaged by the Company to perform the Services.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, and maintenance cleaning for domestic and commercial properties. The exact scope of work for each booking will be confirmed at the time of booking based on the Customer’s requirements and the information provided.
The Company reserves the right to decline to provide Services where it considers the Premises unsafe, inaccessible, or unsuitable, or where the requested work falls outside the Company’s normal range of services.
3. Booking Process
3.1 Bookings can be made by the Customer through the Company’s accepted communication channels as advised on our promotional materials or website. By making a booking the Customer confirms that they are over 18 years of age and authorised to arrange cleaning at the Premises.
3.2 When the Customer makes a booking, the Company will provide a provisional date, time and price estimate based on the information supplied. The booking is only confirmed once the Company has issued a booking confirmation and, where applicable, has received any required deposit.
3.3 The Customer is responsible for providing accurate and complete information about the Premises, access, parking, type and condition of items to be cleaned, and any particular requirements or restrictions. If the information provided is incomplete or inaccurate the Company may revise the price, adjust the scope of work, or cancel the booking.
3.4 Any arrival time or time window given is an estimate. While the Company will use reasonable endeavours to attend within the agreed time frame, times cannot be guaranteed. The Customer agrees to allow reasonable flexibility in start and finish times to account for traffic, prior jobs and other circumstances beyond the Company’s control.
4. Access and Parking
4.1 The Customer must ensure that the Technician has safe and reasonable access to the Premises at the agreed time, including suitable parking where required to unload equipment and materials.
4.2 Any parking charges, permits or related costs required for the Technician to carry out the Services are the responsibility of the Customer and may be added to the final invoice.
4.3 If access cannot be gained at the agreed time due to the Customer’s act or omission, the Company may charge a call-out or cancellation fee as set out in the cancellation section below.
5. Customer Responsibilities
5.1 The Customer must ensure that the Premises are reasonably prepared for cleaning, including moving small and fragile items, securing valuables and removing clutter from the areas where the Technician will work.
5.2 The Customer must inform the Company in advance of any known hazards at the Premises, such as loose wiring, damaged flooring, alarm systems, pets that must be contained, or areas with restricted access.
5.3 The Customer must point out any pre-existing damage, stains, wear, discolouration or defects in carpets, rugs, upholstery or other items prior to the commencement of the Services. Failure to do so may limit the Company’s liability in respect of such issues.
6. Pricing and Estimates
6.1 Prices are usually provided as a quotation or estimate based on the information supplied by the Customer, such as the number and size of rooms, type of carpet or upholstery, and current condition. All prices are stated in pounds sterling unless otherwise specified.
6.2 The Company reserves the right to adjust the price if, upon arrival, the Technician finds that the Premises or items differ significantly from the description provided, requires additional work, or presents unusual conditions such as heavy soiling, infestation, or restricted access.
6.3 Where an adjusted price is required, the Technician will inform the Customer as soon as reasonably possible. If the Customer does not accept the revised price, the Company may cancel the booking and a call-out fee may be charged to cover time and travel costs.
7. Payments
7.1 Payment terms will be communicated at the time of booking. The Company may require a deposit or full payment in advance to secure the booking, particularly for larger or commercial jobs.
7.2 Unless agreed otherwise in writing, full payment is due immediately upon completion of the Services. For commercial Customers, any credit terms must be agreed in writing and invoices are typically payable within the specified number of days from the invoice date.
7.3 The Company accepts the payment methods specified in its current price list or booking confirmation. Cash payments, where accepted, must be made directly to the Technician or as directed by the Company. The Customer must request and retain a receipt as proof of payment.
7.4 If payment is not received on the due date, the Company may charge interest on overdue amounts and may suspend or cancel any further Services until full payment is received.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by giving notice to the Company through accepted communication channels. Cancellation charges may apply depending on the amount of notice given.
8.2 If the Customer cancels with sufficient notice, as defined in the Company’s current cancellation policy, any deposit may be refunded or transferred to a new booking at the Company’s discretion.
8.3 Short-notice cancellations or failure to provide access at the agreed time may incur a cancellation fee or loss of deposit to cover the Company’s costs, including travel and lost booking time.
8.4 The Company reserves the right to cancel or reschedule a booking if the Technician is unable to attend due to illness, vehicle breakdown, extreme weather, safety concerns, or other circumstances beyond the Company’s reasonable control. In such cases, the Company will offer an alternative appointment time and any pre-paid amounts for unused Services will be refunded if an alternative cannot be arranged.
9. Service Quality and Limitations
9.1 The Company aims to deliver a professional and reliable service and will exercise reasonable skill and care in performing the Services.
9.2 While the Company will make every reasonable effort to remove stains and soiling, it cannot guarantee that all marks can be removed, or that the original colour, appearance or texture of carpets or fabrics will be fully restored. The success of cleaning depends on factors such as the age and type of stain, previous cleaning attempts, material composition and level of wear.
9.3 The Company is not responsible for any deterioration, damage or colour loss that occurs as a result of pre-existing wear, fading, latent defects, faulty or loose dyes, improper installation, previous chemical use, or other conditions beyond the Company’s control.
9.4 The Customer accepts that certain stains, odours, and contamination, including from pets or liquids, may not be fully removable and that additional treatments may incur extra charges.
10. Health, Safety and Waste Regulations
10.1 The Company complies with applicable health and safety legislation and expects Customers to provide a safe working environment. Technicians may refuse to work in areas they reasonably deem unsafe, unsanitary, or hazardous.
10.2 The Customer must inform the Company if there is any known contamination at the Premises, including bodily fluids, hazardous chemicals, or materials requiring specialist handling. The Company may decline such work or may need to adjust pricing and procedures in line with regulatory requirements.
10.3 All waste generated in the course of normal cleaning, such as used solutions and residues, will be managed in accordance with relevant waste regulations and the Company’s procedures. Where additional waste is generated, such as from clearance or specialised cleaning, the Customer may be responsible for appropriate disposal costs and compliance with applicable laws.
10.4 The Customer must not request the Technician to dispose of any waste or materials in a manner that would breach local or national waste management regulations. The Company reserves the right to refuse any request that would result in improper disposal or potential environmental harm.
11. Damage and Liability
11.1 The Company is insured for public liability within the limits of its insurance policy. Details of cover can be made available upon request.
11.2 The Customer must notify the Technician immediately and the Company as soon as reasonably possible if they believe damage has occurred as a result of the Services. The Customer should allow the Company the opportunity to inspect the alleged damage before any repairs or replacements are carried out.
11.3 The Company’s liability for any loss or damage arising from the Services shall be limited, to the extent permitted by law, to the lesser of the cost of repairing the damage or the value of the affected item, taking into account age, condition and fair wear and tear.
11.4 The Company will not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services.
11.5 The Company is not responsible for damage caused by faulty or worn materials, poor installation, loose or poorly secured fittings, or items which are not suitable for the cleaning processes requested. The Customer is responsible for checking manufacturer’s care instructions and highlighting any concerns prior to cleaning.
12. Insurance and Keys
12.1 Where the Customer provides keys or access codes to the Premises, the Company will take reasonable care to protect and use them only for the purpose of carrying out the Services.
12.2 The Company’s liability in relation to keys, locks, and access devices is limited to the cost of replacement to a similar standard, subject to any applicable insurance terms and proof of loss.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within a reasonable time after completion of the work. The Company will investigate and seek to resolve the issue promptly.
13.2 The Customer must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues. Refusal to permit a return visit may limit the Company’s ability to resolve the complaint.
13.3 If a dispute cannot be resolved directly, both parties agree to consider negotiation or other informal resolution methods before commencing formal legal proceedings, where reasonable.
14. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, pandemic, strikes, industrial disputes, transport disruption, or failure of suppliers or subcontractors.
15. Privacy and Confidentiality
15.1 The Company respects the Customer’s privacy and will handle any personal information in accordance with applicable data protection laws and its internal policies.
15.2 Any access to the Customer’s Premises and information observed in the course of providing Services will be treated as confidential and will not be disclosed to third parties except where required for performance of the Services, for insurance or legal purposes, or where required by law.
16. Variations to Terms
16.1 The Company may amend these Terms and Conditions from time to time. The current version will apply to each booking as at the date the booking is confirmed.
16.2 Any variation to these Terms and Conditions requested by the Customer will be binding only if agreed in writing by an authorised representative of the Company.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation or additional written agreement between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations, statements or understandings, whether oral or written.
